TEMPUR-Flex Prima 10" Hybrid Mattress

If you have any customer service questions, order status inquiries, concerns regarding defective product or product operation, please call 1-866-660-7800 and ask for the Customer Service Department related to Costco.

The estimated delivery time will be approximately 2 - 4 weeks from the time of order.

Ten-year non-prorated limited warranty covers manufacturer's defects.

Standard shipping via delivery agent, in-home delivery with set up on existing frame, signature required. Frame must be already set up and clear of old mattress set. Does not include removal of old mattress by delivery agent. Delivery agent will call to set up delivery time prior to delivery. Delivery is subject to suitable access that allows for delivery to be made without damaging the purchaser's property, the product or jeopardizing the safety of delivery personnel. Please check the measurements to make sure access will be available. In the event suitable access is not available, the delivery agent reserves the right to refuse delivery and Costco will issue a refund. Extraordinary delivery requirements may necessitate an additional fee to the delivery agent. Please include a daytime phone number in the shipping information at the time of checkout.

Members in the state of California that will not receive haul away at time of delivery, must call 1-800-955-2292 within 30 days of delivery to request haulaway.

*Used mattress that are contaminated and pose a risk to personnel, new products, or equipment are not eligible for haulaway.

Delivery is not available to Puerto Rico, Alaska or Hawaii.

Please review your confirmation receipt to ensure you have ordered the correct size bed. If you have ordered in error, please contact customer service.

Costco.com products can be returned to any of our more than 800 Costco warehouses worldwide.