Novaform Advanced Back Support Plus 12” Responsive Foam Mattress

If you have any customer service questions, order status inquiries, concerns regarding defective product, assembly of furniture or product operation, please call 1-888-999-0499 and ask for the Customer Service Department related to Costco.

Standard shipping via UPS Ground is included in the quoted price.

Members in the state of California that will not receive haul away at time of delivery, must call 1-800-955-2292 within 30 days of delivery to request haulaway.

*Used mattress that are contaminated and pose a risk to personnel, new products, or equipment are not eligible for haulaway.

*Delivery is available to Alaska, Hawaii and Puerto Rico; however, an additional Shipping and Handling fee will apply. This fee will be quoted at checkout. Additional transit time may also be required.

Costco.com products can be returned to any of our more than 800 Costco warehouses worldwide.

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We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee on your membership and merchandise with some exceptions and limitations*. If you have questions about your membership or products you've purchased at Costco, please visit the membership counter at your local Costco or Contact Customer Service.

*Certain items are not available for return or refund or may have limitations on their eligibility for return or refund. View Costco's Return Policy.

Costco Technical and Warranty Services for select electronics and consumer goods. For manufacturer warranty information, please contact us.

How To Return Costco.com Orders