What type of merchandise can be purchased at Volume Sales?
There is an expanded selection of merchandise available at Costco.com, most of which is eligible for the program.
Is the Volume Sales department open to all Costco members?
Yes. Our service is available to all Costco members including those based in Alaska and Hawaii.
Are there any products that may not be eligible for purchase through the Volume Sales program?
All products and services available through Volume Sales are subject to individual distribution and licensing agreements. These terms and conditions are subject to change, and may prevent certain brands and/or products from qualifying for volume export or purchase. Please inquire with your Volume Sales representative when purchasing.
What type of discount should I expect on my volume purchase?
Volume Sales discounts will vary due to shipping requirements and product selection. All quotes will be handled on an individual basis to determine the most economical distribution and freight options. In most cases, we are able to successfully pass along substantial freight savings through consolidated methods.
Does the $10,000 minimum order have to consist of the same merchandise?
No. Purchasing a mixed selection of products is an option through the Volume Sales program. However, it may not be the most economical option due to the additional time and labor required to assemble these types of orders.
Does the Volume Sales department have the ability to drop-ship to multiple locations?
Yes. However, this will not yield an additional freight savings. Please inquire with your Volume Sales representative when purchasing.
What is the best way to maximize the savings on a Volume Sales purchase?
The more efficiently we can process a large order, the bigger the member savings. Items such as motor oil, sugar, copy paper, water, tires and ice-melt are generally sold by the pallet or truckload. Other merchandise may also require minimum-order thresholds. Please inquire with your Volume Sales representative when purchasing.
Is it allowable to use the Costco branding or logo in conjunction with my company's advertising?
No. The unauthorized use of Costco's branding or logo in conjunction with an individual's selling practices is a direct violation of Costco's intellectual property.
What is the return policy regarding volume purchases?*
Volume Sales does not accept returns, except in the case of manufacturer defects or damage. Should this occur, please refuse damaged units at check-in and contact customer service for assistance. All damages must be submitted with photos to the Volume Sales customer service department email@example.com
within 72-hours of the product arriving to your facility.
*Please note: Costco Members requesting orders to ship into a third party facility such as Amazon, or freight forwarder will be responsible for auditing, and ensuring their orders arrive complete, and free of damage. Costco.com will not be liable for merchandise once it has been signed for and approved by the third party facility. All damages and discrepancies must be reported within 72-hours of the merchandise arriving at the facility.
How do I place a Volume Sales order?
Please email your bid or list of Costco Merchandise, including quantity, item number and contact information to firstname.lastname@example.org
. This mailbox is monitored Monday through Friday on a first come, first served basis. Please allow two business days for a response. If ordering in truckload quantities please build in an additional two days for the necessary freight quotes as we put those out to bid to ensure you the best prices.
How will I know if my order was received?
You should receive an auto-generated response advising that your order has been received.
Costco Business Members holding the required sales tax exemption documentation should inquire prior to placing their Volume Sales order. At this time, we regret that the website is unable to electronically facilitate this process. Therefore, please inquire with your Volume Sales representative when purchasing so we can process manually.
Is there a department at Costco.com to handle exports?
Yes. Click here
to learn more about our export sales division or email them at email@example.com
Outside of Volume Sales, is there a general customer service email?
If you are in need of any further assistance regarding your order, such as missing or damaged units, final invoices, questions regarding tracking information or bill of lading, please contact the Volume Sales customer service team at (509) 454-1390 or email firstname.lastname@example.org
hours of operation for the Volume Sales customer service team?
Monday - Friday 6:30 AM - 5:00 PM PST
Saturday and Sunday 7:30 AM - 3:30 PM PST
Are Volume Sales purchases eligible toward the Executive Membership annual 2% Reward program*?
Yes. All Volume Sales purchases are eligible, providing they are purchased by a Costco Executive Member.
* Restrictions apply
What forms of payment does the Volume Sales department accept?
American Express®, Visa, MasterCard, Discover, Costco Cash cards, and wire transfer are the acceptable forms of payment.
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