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  • Customer Service

    Welcome to Costco.com Customer Service. How can we help you?

    Product Information

    Member Only Items

    You must be logged in and have a valid Costco Membership number included in your online account to view pricing and/or purchase Member Only Items. When viewing product details, you will be prompted to login to your account to display pricing and enable the “Add to Cart” button.

    If you are currently a Costco member attempting to purchase a 'Member-Only' item and are unable to see the price, a simple update to add your membership number to your account is required.

    • To update your account information, click on 'My Account'.
    • Sign in under 'Registered Shoppers' by supplying your e-mail address and password.
    • Click 'Personal Information'.
    • Enter your Costco Membership number into the 'Costco Membership Number' section. Do not enter '7111' if it appears as part of your membership number.
    • Then click on 'update'.
    • You will then see a message at the top of the webpage that states, 'your account information has been saved'.

    Upon your return to the product page, pricing will be available. You may now add the item to your cart and complete the checkout process.

    If you are a non-member attempting to purchase a 'Member-Only' item on Costco.com, you may do so after purchasing a membership.

    • To purchase a Costco membership online, please visit Costco Memberships.
    • Select your membership of choice: Goldstar, Business or Executive.
    • Complete the checkout process.

    You should receive an order confirmation email within minutes of placing your membership order. Once you have received this confirmation email, please return to the product page, add the item to your cart, and complete the checkout process.

    Please note the order confirmation email will not contain a membership number. Your membership number will be emailed within 48 hours and the cards will be shipped within 7 - 10 business days to the address provided on the membership application.

    Please remember to update your online account once you receive your membership number.

    Warehouse Availability

    If you are inquiring about product availability at a Costco warehouse location, we ask that you contact the Costco nearest you.

    For further information, please review our Terms and Conditions.

    Appliances (Whirlpool/Maytag/Amana)

    Costco members receive a TWO-YEAR manufacturer’s warranty with your purchase of Whirlpool, Maytag and Amana appliances.

    We suggest you register your appliances via the links below to access electronic versions of manuals, use and care guides, installation instructions, and to quickly schedule warranty service. If service is needed, registration is required prior to scheduling. You can easily obtain and schedule warranty service with an authorized technician in just a few quick steps. You can also get accessories and recommendations for parts or service recommendations when you are beyond your warranty coverage.

    http://www.maytag.com/service_support
    http://www.whirlpool.com/service_support
    http://www.amana.com/custserv/product_registration.jsp

    Registering a product

    Please use the following link to register your Whirlpool product online: http://www.whirlpool.com/owner_center.

    If a warranty service need should arise; registration is required prior to scheduling warranty service.

    Scheduling warranty service

    Please use the following link to schedule a warranty service call with a factory-authorized Whirlpool technician: http://www.whirlpool.com/owner_center.

    Diamonds & Jewelry

    Click here to view Costco Diamond & Jewelry Information.

    Caskets

    Click here for important information you should read before purchasing a casket.

    What is Costco Concierge Services?

    Call Toll-Free at 1-866-861-0450 for FREE technical support and set-up help. Learn more.

    • Receive free technical support for any Television, Computer, Touchscreen Tablet, Projector, Camera, Camcorder, MP3 Player, Home Theater System, DVD Player and Blu-ray Player, Printer (Stand alone), Monitor (Stand alone), Router, Pressure Washer, Snapper Lawn Mower, Bissell Deep Steam Carpet Cleaner or Security Camera Systems you purchase at Costco or Costco.com website.
    • Speak with expert level technicians.
    • Enjoy easy-to-understand answers to your set-up and product use questions.
    • Get troubleshooting assistance.
    • Obtain warranty information and assistance.
    • Receive assistance purchasing TV Setup at Costco.com. Additional charges may apply.
    • English and Spanish speaking agents available.
    • All calls are handled in the U.S.

    This service is available exclusively for U.S. Costco members.

    Does Costco offer an Extended Warranty Plan?

    Yes, Costco.com does offer an extended warranty plan for TVs and Computers. Costco has teamed up with SquareTrade, the industry leader in extended warranty service plans, to offer this program. SquareTrade TV service plan must be purchased within 60 days of the TV purchase. SquareTrade Computer service plan must be purchased within 30 days of purchasing the computer in-store. If the computer is purchased online at Costco.com, then the service plan must be purchased within 30 days from receipt of computer.