| If you wish to check the status of your order, click here. Status Information on Your Order
An e-mail message is sent to you when your order ships. The e-mail will include instructions explaining how you can track the shipment of your order online. If applicable, this e-mail includes the names of the delivery carrier, a shipment tracking number and the delivery carrier's internet address, where the shipment can be tracked.
If, after the appropriate processing time has elapsed, you have not received an e-mail confirming the shipment of your merchandise, please contact us at customer service. We will make every effort to respond to your e-mail by the next business day. Order Changes or Cancellations
Please note that Costco.com processes your orders electronically. Your order may be in process soon after you press the "Complete Purchase". Changes cannot be made to an order, cancellation of the order may be required.
We will make every effort to stop the processing of your order if it has not shipped. Please contact us at customer service or phone us at 1-800-955-2292. Orders cannot be cancelled if merchandise has been shipped. Returns or Exchanges
Costco.com offers convenient returns at any one of our Costco warehouses worldwide. To expedite the return process, please have your order confirmation email with you. Simply return your purchase at any one of our Costco warehouses worldwide for a refund (including shipping and handling). If you are unable to return your order at one of our warehouses, please contact us or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.
If you request an item be picked up for return, the item must be packaged and available for pick up in the same manner as it was delivered.
If your order was delivered “curb side,” it will need to be available for curb side pick up.
If the item arrived to you in a box, it will need to be in a box at the time of pick up.
We guarantee your satisfaction on every product we sell with a full refund. The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones. Prescription Drugs
If you need to return or exchange OTC merchandise, contact us at customer service or phone us toll-free at 1-800-221-7262.
If you need to return or exchange a prescription item, please call 1-800-607-6861 and ask to speak with a pharmacist. Questions or Suggestions
Please send questions or suggestions to customer service |