Skip to Main Content
  • Home Delivery

    Pharmacy Member Service

    Phone:
    1-800-607-6861

    Fax:
    1-800-633-0334

    Email:
    webpharmacy@costco.com

    Hours of Operation:

    Pharmacy is available 24/7
    to refill prescriptions,
    order new prescriptions and
    check prescription status.

    A Costco pharmacy agent is available
    Monday- Friday
    5:00 a.m. to 7:00 p.m. PT.
    Saturday
    9:30 a.m. to 2:00 p.m. PT.

    About Home Delivery

    GENERAL INFORMATION

    Back to top

    The Home Delivery pharmacy offers one-stop shopping for prescription medications. Costco members who want the value and quality of our products now have the convenience and privacy of shopping at home. You can order new prescriptions and refills for medications currently filled at Costco.com, 24 hours a day. They can be delivered anywhere in the United States. Costco.com offers a wide variety of non-prescription remedies, vitamins & herbal supplements and home health monitors & devices to help you manage your health. These can be located on the Health & Beauty section of this site.

    DELIVERY TIME AND SHIPPING COSTS

    Back to top

    We offer 3 delivery options for your prescription order. The times indicated below include total time for processing and delivery

    Method & Carrier
    Time
    Cost
    STANDARD USPS
    6 to 14 days
    FREE
    3 DAY UPS*
    3 to 6 days
    $10.95
    2 DAY UPS*
    2 to 5 days
    $13.95

    Because state regulations vary, Costco Pharmacy is unable to fulfill prescription orders for Schedule II Controlled Drugs for patients without insurance.

    Back to top

    Examples of Schedule II Drugs are: Ritalin, Dexedrine, Adderall, Percodan, Percocet, and Oxycontin.

    This pharmacy is obligated to comply fully with the Controlled Substances Act and DEA regulations. As part of this obligation, this online pharmacy has obtained a modified DEA registration authorizing it to operate as an online pharmacy. In addition, this online pharmacy will only dispense a controlled substance to a person who has a valid prescription issued for a legitimate medical purpose based upon a medical relationship with a prescribing practitioner. This includes at least one prior in-person medical evaluation in accordance with section 309 of the Controlled Substances Act (21 U.S.C. 829) or a medical evaluation via telemedicine in accordance with section 102(54) of the Controlled Substances Act (21U.S.C. 802(54)).

    This pharmacy is licensed to dispense controlled substances to: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

    Costco also certifies that its on-line pharmacy is registered under part 1301 of Title 21 of the Code of Federal Regulations with a modification of its registration authorizing it to deliver, distribute, or dispense controlled substances by means of the Internet.

    The pharmacy at Costco.com does not have any contractual relationships with any practitioner to provide medical evaluations or issue prescriptions for controlled substances through referrals from this Web site or at the request of Costco Wholesale Corporation, or any employee or agent thereof.

    CONTROLLED SUBSTANCE REPORTING

    Back to top

    Controlled substance prescriptions (Schedules II-V and Butalbital) dispensed by Costco are reported to various state Prescription Monitoring Programs, including Colorado, Kansas, Maryland, Minnesota and Oregon among others, and may be accessed and used for program administration purposes as defined in applicable laws.

    Licensed States and Physician Licenses

    Back to top

    Pharmacy at Costco.com offers shipping in the United States.

    Your physician(s) must be licensed to prescribe medications in the United States in order for us to fill your prescription. Per Washington state law the Pharmacy at Costco.com is unable to accept prescriptions from an out-of-state mid-level practitioner (i.e. ARNP, PA, PA-C etc.). Out-of-state prescriptions from a mid-level practitioner will be accepted if cosigned by an MD or DO.

    All of our pharmacists are licensed in the state of Washington.

    Generic Drug Substitution Policies Notice to Consumers:

    Back to top

    PHARMACY LAWS MAY ALLOW OR REQUIRE A LESS EXPENSIVE GENERICALLY EQUIVALENT DRUG TO BE SUBSTITUTED FOR CERTAIN BRAND NAME DRUGS. CONSULT YOUR PHYSICIAN OR PHARMACIST CONCERNING THE AVAILABILITY OF A SAFE, LESS EXPENSIVE DRUG FOR USE.

    For years pharmacists have dispensed generics with confidence knowing that they are quality products that can save you money. Generics have the same active ingredients as comparable brand name products. Costco uses quality generics that meet FDA standards for bioequivalence.

    Child-Resistant Packaging

    Back to top

    The Pharmacy at Costco.com dispenses all prescription drugs in child resistant containers. If you would like Costco to also include a non-child-resistant cap, please check the appropriate box on your patient profile.

    If you request a non-child-resistant container, YOU SPECIFICALLY AGREE AND ACKNOWLEDGE THAT YOU RELEASE COSTCO AND ITS PHARMACISTS FROM ANY AND ALL CIVIL LIABILITY FOR NOT USING THE SAFETY CLOSURE CONTAINER. YOU FURTHER AGREE AND ACKNOWLEDGE THAT THE CHECK IN THE BOX REQUESTING A NON-CHILD RESISTANT CONTAINER CONSTITUTES YOUR SIGNATURE AUTHORIZING COSTCO TO DELIVER A NON-CHILD-RESISTANT CONTAINER.

    Site Terms

    Back to top

    BY ACCESSING, BROWSING, AND USING THIS SITE, YOU AGREE TO BE BOUND BY (1) THE TERMS AND CONDITIONS GOVERNING THE COSTCO ONLINE WEB SITE, AND (2) ALL TERMS AND CONDITIONS SET FORTH AT THE PHARMACY AT COSTCO.COM WEB SITE UNDER THE WEB PAGE TITLED "PHARMACY INFORMATION" (COLLECTIVELY, THE "SITE TERMS"). IF YOU DO NOT AGREE TO THESE SITE TERMS OR ANY SUBSEQUENT MODIFICATION, DO NOT ACCESS, BROWSE OR OTHERWISE USE THIS SITE.

    Costco reserves the right to change or modify any of the terms and conditions contained in the Site Terms or any policy or guideline of the Site, at any time and in its sole discretion. Any changes or modification will be effective upon posting of the revisions on the Site. Your continued use of this Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.

    Disclaimer

    Back to top

    Information on this site is not meant to substitute for the advice provided by a licensed healthcare provider or other qualified medical professional. You should not use the information available on this web site for diagnosing or treating a health problem or disease, or prescribing any medication. You should carefully read all product packaging prior to the consumption or use of any product, and seek the advice of a licensed healthcare provider. If you suspect that you have a medical problem, promptly contact your health care provider.

    The Food and Drug Administration has not evaluated dietary supplements, vitamins, and herbal products. Information and statements regarding these products should not be used as the sole basis to diagnose, treat, cure, or prevent any disease.

    Pharmacy at Costco.com does not endorse or recommend the use of any drug. The entire monograph of a drug should be reviewed for a thorough understanding of the drug's actions, uses, and side effects. This information is not a substitute for proper medical care.

    Pharmacy at Costco.com makes no representations or warranties; express or implied, including, but not limited to, any implied warranty of merchantability and/or fitness for a particular purpose, with respect to and information or statements made on the Pharmacy at Costco.com Web Site, and specifically disclaims all such warranties and representations. Users are advised that decisions regarding drug therapy are complex decisions. These decisions require the independent, informed opinion of the appropriate health care professional.

    Security

    Back to top

    BY ACCESSING, BROWSING, AND USING THIS SITE, YOU AGREE TO BE BOUND BY (1) THE TERMS AND CONDITIONS GOVERNING THE COSTCO ONLINE WEB SITE, AND (2) ALL TERMS AND CONDITIONS SET FORTH AT THE PHARMACY AT COSTCO.COM WEB SITE UNDER THE WEB PAGE TITLED "PHARMACY INFORMATION" (COLLECTIVELY, THE "SITE TERMS"). IF YOU DO NOT AGREE TO THESE SITE TERMS OR ANY SUBSEQUENT MODIFICATION, DO NOT ACCESS, BROWSE OR OTHERWISE USE THIS SITE.

    Costco reserves the right to change or modify any of the terms and conditions contained in the Site Terms or any policy or guideline of the Site, at any time and in its sole discretion. Any changes or modification will be effective upon posting of the revisions on the Site. Your continued use of this Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.

    Confidentiality of Personal Pharmacy Information

    Back to top

    Pharmacy at Costco.com respects your right to privacy. We employ security measures and maintain our patient profile database separately from other Costco records to safeguard the confidentiality of personal pharmacy information. We only disclose such information for purposes of treatment, payment or health care operations; as permitted or required by law; or as you specifically authorize. For instance, we may need to contact your physician to clarify prescription information. We may also need to contact your insurer to process payment for your prescription. Further, in the course of our operations, we may need to disclose personal pharmacy information to customer service agents, technical support personnel, or other Costco employees, agents or contractors that help to fulfill your order or respond to your inquiries. We also disclose information in emails to you at your request.

    At their request, Pharmacy at Costco.com uses e-mail to communicate with patients. E-mail allows us to create a user-friendly, interactive web site, which maximizes our ability to serve you. Because some people use e-mail to which other people have access, and because encrypted email sent over the Internet may be intercepted or viewed by others. ALL USERS MUST ADHERE TO, AND AGREE TO BE BOUND BY, THE FOLLOWING PROCEDURES AND TERMS AND CONDITIONS TO HELP US MAINTAIN THE CONFIDENTIALITY OF YOUR PRESCRIPTION RECORDS AND THE RECORDS OF OTHER PHARMACY COSTCO.COM PATIENTS AS REQUIRED BY LAW.

    • Pharmacy at Costco.com requires that individuals who use our service be 18 years or older. Each registration should contain an e-mail address to which no other person has access. Users must keep their passwords confidential, and not disclose the password to any other person.
    • Although children may not directly use our service, parents may create a separate child's patient profile under a child's user registration. That parent then acts as legal guardian.
    • By using Pharmacy at Costco.com you agree to access patient profiles & records belonging only to yourself or the children for whom you act as legal guardian.
    • Generally, we do not provide details about your prescription in our emails to protect the privacy and security of your personal information. By checking the box to receive prescription refill reminders, including prescription details, and clicking the sign-up button, you specifically request and authorize us to include some or all of the following information in ALL of the prescription refill reminder e-mails that we send to you: a. Prescription drug names b. Prescription dates c. Quantities of medication d. Dosage information e. Number of refills

    You agree to indemnify and hold harmless Pharmacy at Costco.com from any claim, action, demand, or lawsuit by any third party, and any loss or damage (including attorneys' fees) incurred by Costco arising out of or relating to your unauthorized access or disclosure of personal pharmacy information.

    View our online Privacy Policy.

    Notice of Patient's Rights

    Back to top

    Pharmacy at Costco.com and its pharmacists shall provide pharmaceutical care so that the patient has the following rights:

    • To professional care provided in a competent and timely manner in accordance with accepted standards of pharmacy practice;
    • To be treated with dignity, consistent with professional standards, regardless of manner of payment, race, sex, age, nationality, religion, disability, or other discriminatory factors;
    • To pharmaceutical care decisions made in the patient's best interest in cooperation with the patient's physician;
    • To have the pharmacist serve as one of the patient's advocates for appropriate drug therapy and to make reasonable efforts to recommend alternative choices in cooperation with the patient's physician;
    • To have the patient's pharmaceutical records maintained in an accurate and confidential manner and used routinely to maximize the patient's pharmaceutical care; To receive health care information and a prescription history report upon request; To receive patient counseling, using methods appropriate to the patient's physical, psychosocial, and intellectual status;
    • To have the patient's prescriptions dispensed and pharmacy services provided at a Costco pharmacy of the patient's choice in an atmosphere that allows for confidential communication;
    • To have the patient's drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions, or contraindications; and
    • To have the patient's compliance and proper drug use monitored and professional guidance offered when necessary, and to institute remedial interventions.